Frequently Asked Questions
Everything you need to know about your Justin Bieber official merchandise.
When will my order ship?
Standard orders typically process within 3-5 business days. Please note that pre-order items will have specific shipping timelines listed on the product page.
What is your return policy?
We accept returns on unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached to be eligible for a refund.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know which size to buy?
Each product page includes a detailed size guide. Our apparel generally follows a standard unisex fit unless otherwise specified in the description.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. You can request a cancellation within 1 hour of purchase by contacting our support team.
How should I care for my merchandise?
To preserve the quality of the prints and fabric, we recommend machine washing cold with like colors and tumbling dry on low heat or air drying.