Returns & Exchanges
We want you to love your Justin Bieber official merchandise, but if you are not completely satisfied, we accept returns on unworn and unwashed items within 30 days of delivery. Please note that limited edition drops and signed items may be subject to final sale policies.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags are attached and the packing slip is included inside.
Ship It Back
Print the prepaid shipping label provided by our portal and drop your package off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing